Help and Support
Registering as a User
Browsing the Auctions
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Managing Your Account
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Registering
 User
Registration
In order to trade on our web site, you must first become a registered
user. You can achieve this as follows:
- Click on Register, from the navigation menu.
- Fill out the registration form, selecting your own User ID and Password
- You must agree to our terms and conditions.
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User
Login
Central to the process of buying through our web site is the process
of 'logging in' as a registered user of the site every time you wish to
bid.
Upon user registration, you will have chosen a User ID and Password.
You will need these details to login.
You can login when you first visit the site by entering your User ID
and Password under the 'Login' section, and clicking on the login
button. Depending upon which option you chose at the time of registration,
you will be taken to your 'My Account page', or selected web page.
When you log in, if you tick the "Remember Me" checkbox, the
web site will store a 'cookie' on your computer that will remember your
login details. When you subsequently return to the auction site, you will
be automatically logged back in.
If you choose not to login when you first visit the site, you will have
to do so when you wish to perform any of the following actions:
- Place a bid in an auction
- Manage your account
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Forgotten
Passwords
If you have forgotten your login password, you will need to click on
the Help tab, and then the Forgot Password
link.
Enter your email address and your login details will be emailed to you
immediately.
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Browsing the Auctions
Auction
Formats
An exciting way to purchase goods and get the price you
want. Auctions on this web site can follow 2 different formats:
Forward Auctions - The equivalent of a traditional
'English' auction, where the highest bidder wins.
Reverse Auctions - The opposite of forward auctions,
where the lowest bidder wins the auction.
Some auctions will have a reserve price that must
be met in order for a successful sale.
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Methods
of Browsing
There are various ways to find the auctions you are looking
for. On the left-hand side of the auction site, you will find a list of
auction categories. By clicking on these categories, you will be able
to navigate down the 'category tree' to sub-categories and the auctions
within. Against each auction category, you will see a number that indicates
how many auctions are within that branch of the category tree.
Searching
Also on the left-hand side of the auction site, you will
find a Quick Search box, where you can type in keywords
to find the auctions you are seeking. For a more thorough method of searching,
click on the Home tab on the top navigation bar, and
then click on Search which will bring you to a more advanced
search page, where you can enter more specific criteria for your search.
Auction Listings Pages
By clicking on the Browse tab at the top
of the page, you will be presented with a list of auction categories on
the web site. Clicking on these links will take you to the auction listings
page for that category. There are other links on the 'Browse' navigation
bar, described below:
New Auctions - displays a list
of the latest auctions to have been posted to the auction site.
Most Popular - displays a list
of auctions in which people have placed the most bids.
Featured Auctions - displays a
list of featured auctions from the home and category pages.
Closing Soon - displays a list
of auctions that are approaching their closing time.
Gallery - displays auctions that
have photos of the auction lots in a tabular form.
Search - presents an advanced
search form, where more specific criteria can be used to search.
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Placing
a Bid
To place a bid, first locate the auction in which you are
interested. At the bottom of the page, you will see the 'Place a Bid'
box. If you are not already logged in, you will be asked for your User
ID and Password at this stage. This is so that we know who is placing
the bid in our auction.
You will then be required to enter your bid. It will be
clearly stated what the minimum bid is, and your bid must match, or be
greater than this value (in a forward auction), or less than this value
(in a reverse auction).
On the bid confirmation page, you can check the bid value
is correct, and select the delivery method you want should you be the
winning bidder at the end of auction. Upon submitting this page, you will
be notified if your bid was successful. If your bid failed, this usually
means that another user has placed a better bid whilst you were in the
process of placing your bid. In this instance, go back to the auction
page and look at the bid history to see the latest bids in the auction,
and then place another bid.
At any time, if you have placed a bid, and another user
out-bids you, you will automatically receive an email stating this fact.
This email will contain a link directly to the auction so that you can
place a better bid if you wish to do so.
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Delivery
/ Shipping
We offer the following delivery options:
| A |
Next Day |
£17.50 |
| B |
2-3 Working Days |
£12.00 |
| C |
7 Working Days |
£8.00 |
| D |
Pickup From Our Premises |
£0.00 |
You specify the delivery method you require when placing a bid in an auction. This way, we don't need to ask you at the end of the auction process. If you are the winning bidder, we immediately begin the process of shipping the auction lot to you.
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Managing Your Account
My
Account
When you login with your User ID and Password, you will be able to view
your account page by clicking on the My Account tab at
the top of the site. This is your own personal part of the auction site
where you can view all activities you have performed on the site. You
will see a summary of your auction account, detailing the number of auctions
you are bidding for, the number of auctions you are 'watching', as well
as a summary of any payments that are due at the current time. At the
bottom of the page, you will see a list of your current bids, and your
current auction 'watchlist'.
The My Account tab has the following links, which are
explained below:
Bids
Displays a list of you current bids in the auctions. You will only see
bids displayed here for auctions which are still running, or have recently
closed.
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History
Displays a historical list of auctions in which you have placed bids
in the past. Clicking on Auctions Won will display a
list of auctions in which you were the winning bidder. Clicking on Auctions
Lost will show you a list of auctions in which you placed bids,
but were not the winning bidder.
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Watchlist
Your watchlist is a list of auctions that you are currently 'monitoring'.
You do not necessarily have to be bidding in an auction on your watchlist.
You can add an auction to your watchlist by going to the auction page,
and clicking on the Add to My Watchlist link.
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Payments
Clicking on the Payments link will take you to a page
that displays your account balance. If a payment is due at the current
time, then the Make a Payment button will be visible.
Click on this button and you will be presented with a list of methods
by which you can pay your outstanding account balnce. Simply follow the
instructions presented to you at this stage.
The View Transactions button will display a list of
auctions in which you were the winning bidder and will show you the amount
that was due for each auction, as well as a running total at the bottom
of the page. Clicking on the title of the auction will display a breakdown
of the charges for that particular auction - the transaction detail.
The View Payments Received button will display a list
of all the payments that you have made through the auction site, as well
as a running total at the bottom of the page. This page will also list
any manual credits and debits which have been actioned against your account.
Debits show as a negative value.
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Personal
Info
From time to time, your personal details may change. You can notify us
of these changes on-line by simply clicking on the Personal Info
link and amending the appropriate fields and clicking on the Update
your Details button.
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Preferences
Clicking on the Preferences link will enable you to
subscribe/unsubscribe from our mailing list. You can also specify which
page you will be taken to in the auction site when you log into the site
with your User ID and Password. Click the Update Preferences
button to save your changes.
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Change
Password
You can change your login password at any time by clicking on the Change
Password link. You will need to type in your new password two times
to verify that you have spelt it correctly.
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Logout
Click on the Logout link to sign out of the auction
site. The next time you visit the site, you will need to log in again
to accout your account or place bids in the auctions.
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Please Note:
If you require any further assistance in using this auction web site,
please don't hesitate to contact us.
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